CLIENT SUPPORT CENTRE

Access the support you need for your MUFK Integrated workspace.

Submit a support request for login access, workflow assistance, platform issues, reporting queries or guidance. Provide a clear description and relevant reference information so that the request can be routed and assessed efficiently.

Submit a support request

Full nameWork email addressMobile numberOrganisation nameSupport categoryPriorityProduct or module affectedReference number, where applicableEnvironmentSubjectIssue descriptionAttachmentOptional. Common documents, spreadsheets, presentations, images, logs or ZIP files up to 8 MB. The file will be attached directly to the support email.

Online support submission is enabled only when the approved support endpoint, file controls and Privacy Notice are configured.

Contact support

Support email

support@mufk85.co.za

Use this mailbox for MUFK Integrated support requests and client assistance.

General enquiries

admin@mufk85.co.za

Use this mailbox for general business and non-support enquiries.

Urgent operational support

Use the escalation route in your approved service agreement.

No unverified urgent-support number is published on this website.

Important service-level note

Published times must describe target first response, not guaranteed resolution, unless the contract states otherwise. Client-specific agreements and support hours take precedence.

Critical

Production service unavailable for multiple users or a severe operational interruption.

High

An important business process is significantly affected and no practical workaround is available.

Medium

The issue affects work, but users can continue through an available workaround.

Low

General question, guidance request, minor issue or feature suggestion.

KNOWLEDGE-BASE TOPICS

Common guidance for users & administrators.

Access & password assistance

Steps for approved users who cannot sign in or need help with access.

Create & track a record

Guidance for capturing, assigning and monitoring a claim, incident or work item.

Upload supporting documents

How to upload approved evidence, reports and supporting records.

User roles & permissions

An explanation of common user roles and the actions available to each role.

Dashboard & reporting guidance

How to apply filters, review ageing items and interpret operational views.